We are committed to protecting and respecting your privacy. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us through the Website (as defined in paragraph 1. below), will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

  1. Protecting You

This website: <www.thrive.org.sg> including any auxiliary microsite and any website which may replace this website (the “Website”) is owned and operated by Alexandra Health Pte. Ltd.("we," "us," "our"). We are committed to protecting, respecting and safeguarding your privacy and will only use the information that we collect from you in accordance with applicable laws in Singapore.

Please note that your use of the Website is subject to this privacy policy (the "Privacy Policy") and the Website’s terms of use (the "Terms"). Where this Privacy Policy uses a word starting with a capital letter, that term will have the same meaning as defined in the Terms unless otherwise defined in this Privacy Policy.

This Privacy Policy explains what information we collect through the Website, how we use and/or share this information, and how such information is maintained by us. By using the Website, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, in whole or part, you should discontinue your use of the Website. Please note that this Privacy Policy applies only with respect to the information collected by us from you through the Website and not to any other information collected or obtained through any other methods or sources.

We will not collect information about you without your explicit consent. The information about you which we collect through the Website is kept by us and is taken to be accurate and up-to-date. If you wish to access such information or request for us to delete or amend any information provided voluntary by you to us, please send your request to ktph.thrive@alexandrahealth.com.sg. This Privacy Policy is governed by the law of Singapore.

  1.  Personally Identifiable Information - Collection of PII

We collect personally identifiable information ("PII") that is volunteered by you when you register for an account for Progressive E-learning at http://www.thrive.org.sg/hope/registration/registration.php.

We may also collect your IP (Internet Protocol) address to help us diagnose problems with our server, and to administer this Website. An IP address is a number that is assigned to your computer or other device used to access the Internet. Your IP address is also used to help us identify you during a particular session and to gather broad demographic data.

  1. Use and Sharing of PII

All PII is retained in accordance with applicable laws in the Singapore.It is our policy not to sell or pass any PII to any other organisations unless we are required to do so under Singapore law. We will never sell, lease or rent your PII to any other party such as a business partner or a related third party for any purposes without your consent.

However, we may pass your PII to our agents and subcontractors to help us with any of our uses of your data set out in this Privacy Policy. For example, we may require third parties to use the PII for purposes of collating aggregate and anonymised statistical data for purposes of reporting to the relevant government ministries of Singapore and for purposes of improving the Website. Anonymised aggregated data may also be used for research and presented in scientific journals and meetings.

We also always reserve the right to disclose PII in order to:-

  1. comply with any applicable laws or legal obligations;
  1. respond to governmental enquiries (or enquiries from a legal, statutory, governmental or quasi-governmental or local authority agency or Internet protection agency of any type);
  1. comply with an order of court or any other legal process or procedure; or
  1. protect our rights or property, the safety of our employees, our customers, this Website, and/or other users of this Website.

Please note that as part of any PII sharing which we list above, we may send your information to parties in countries outside Singapore. Whilst we will take reasonable steps to impose on such parties, the same level of privacy obligations in the use and treatment of the PII as we undertake in this Privacy Policy, please note that some of these countries may not have adequate data protection laws or may offer differing levels of protection of personal information which are not comparable to that of Singapore’s. By submitting your PII to us, you acknowledge and agree that, provided we have used your PII in the ways set out in this Privacy Policy, we will not be held responsible for any misuse of your PII by such third parties who may receive and process your PII.

  1.  Cookies

When you visit the Website, you can browse the Website and access information without revealing your identity. In order to improve our Website, we use "cookies" to track your visit. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that transferred the cookie to you. A lot of websites do this, because cookies allow the website publisher to do useful things, for instance, to find out whether the user has previously visited the site. Most browsers are initially set to accept cookies. You may refuse to accept cookies by modifying the settings in your browser to prevent cookie use. However, if you select this setting, the Website may not work properly on your computer or other device, and you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.

The information stored in the cookies functions as your identification and enables us to record your user journey. It cannot be executed as code or deliver viruses. Cookies help us to improve our Website and to deliver a better and more personalized service. Cookies also enable us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.

This Website may contain links to other sites in the form of advertisements. Such third-party advertisers or advertisement servers may place or recognise a unique cookie on your browser. The use of cookies by such third-party advertisers or advertisement servers is not subject to this Privacy Policy, but is subject to such third party’s respective privacy policies. We are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Website and to read the privacy policies or statements of each and every web site that collects PII. This Privacy Policy applies solely to information collected by us on our Website.

  1. Emails

Please note that we may send emails to you for any of the following purposes:-

  1. after registering for an account for Progressive E-learning with us, to notify you of your account details;
  1. to send you your password for the said account in case you have forgotten it; and
  1. other materials that you have requested for from the Website at our sole discretion.

We will only send you our newsletter if you have subscribed for it, and you may unsubscribe by sending us an email with “unsubscribe” in the title to ktph.thrive@alexandrahealth.com.sg.

  1. Security and retention

The PII which we hold will be held securely within our systems in accordance with our internal security policy and Singapore law. We hold such data for a period of 5 years from the date that it was last accessed or used by us. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping your password confidential. We ask you not to share your password with anyone or to allow anyone else to use your password.

The transmission of information via the Internet (viz. between the Website and/or users) is not completely secure. While we will take reasonable precautions to safeguard and protect this information, we shall not be liable for any unauthorised access to such information by third parties or inadvertent disclosure of such information during transit. You acknowledge and accept this risk when communicating with the Website, and accept that any transmission is solely at your own risk.

  1. Transfer in Certain Circumstances

In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Alexandra Health Pte. Ltd., we may, in our sole and absolute discretion, transfer, sell or assign information collected on and through this Website (including, without limitation, PII and other information), to one or more relevant third parties involved in such circumstances.

  1. Customer Service

If you have any questions or concerns, please contact us at ktph.thrive@alexandrahealth.com.sg.

  1. Changes to this Privacy Policy

Please note that this Privacy Policy forms part of the Terms and by accessing the Website, you acknowledge that you have read, understood and agreed to the Terms including this Privacy Policy. We may change, amend or add to the Privacy Policy at any time and from time to time, in whole or part, in our sole and absolute discretion, and your continued access to or utilization of the Website (or any part of the Website) following such change shall be deemed to be your acceptance of such change(s), amendments or additions. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on the Website. Depending on the nature of the change, we may post the change: (a) on the home page of the Website, or (b) notify you by email of the changes, if we have your email address. Your discontinuance of use of the Website will signify that you do not wish to be bound by such changes.